Using open-ended questions can transform your sales career. Trust me I know. I was born and raised in the New York City area. Back then I did everything fast. I walked fast, ate fast, drove fast, and of course since I was in sales I talked fast. It worked then but it doesn’t work now. My whole approach to sales is different today. I believe there’s a reason why you’re born with two years and one mouth.
The reason is quite simple. In life, you’ll achieve more by listening than talking. In sales too! Hey – I’m a professional speaker and I get paid to talk, but like you I have to make the sale before I can give the speech. I’m convinced that asking the right open-ended questions is the quickest way to achieve increased sales and greater personal income in your territory. I’m also convinced, especially during a sales call, the less you say, the smarter you’ll sound.
Now don’t go skeptical on me. You see I’ve done it both ways. Asking the right questions pays more! Early on in my sales career, my mouth was the center of my universe. And I frequently got mugged by my own mouth. Trust me – that’s not fun. I’m not proud of that – I just learned from the experience.
Can you win sales by talking too much? You bet! However, you’ll win even more sales in less time as soon as you start asking the right open-ended questions. Over the years I’ve observed that closed-ended questions are the default questions for most salespeople. I can’t explain why it just happens to be true!
Questions that begin with:
Can you . . .
Are you . . .
Do you . . .
Would you . . .
Sales questions that begin with these words can literally be answered with a single word. And that spells doom and gloom for professional salespeople. Look, you need to get your sales prospects and your customers talking and you won’t do it with closed-ended questions.
Here’s a better way.
Get them talking . . .
Uncover their problems . . .
Present your products/services as solutions . . .
It’s that easy. But it all starts with getting your sales prospects and customers talking. This is easy to say and hard to do unless you’re asking the right sales questions. Here’s a rock-solid open-ended question. Take it and use it to grow your business.
“What would it take to win your Supplier Of The Year Award?” Wouldn’t you love to know the answer to this question?
That is the question. You’ll start selling more today and everyday as soon as you start asking the right questions. Start selling more today and everyday.
14 Responses
Graeme Davidson
June 4th, 2008 at 5:24 pm
1I think your post is excellent.
I am a business development executive for a digital agency and involved in every stage of the sale from cold call to pitch. I have read many sales books over the years and find that I have to be active in reading this and picking out all the relevant parts for me. Not every piece of sales advice is going to give me the power and the answers to winning new business.
I shall be following your blog with great interest from now on. Thank you very much!
BMW Sydney
September 4th, 2008 at 3:49 am
2Hello Sales Guru,
Many salespeople (including me) have been taught incorrectly early in their career to ask closed questions. I think part of this comes with many in our occupation focusing on the close (which often DOES require closed questions) than the opening.
Only experience, training, reading, insight and/or subsequent discovery of effective questioning gives salespeople the ability to ask questions the right way.
Open questions early in the sales investigation not only elicit more (and more accurate) information, it means that the client often volunteers what is most important to him/her about their prospective purchase, which makes the sale easier, more fun and satisfying for client and salesperson.
kazim
September 14th, 2008 at 6:18 pm
3hi iam kazim khan MBA marketing i read you sals blog i find it very good for me thank you giving me your exp and knowledge
Sales Tips
December 15th, 2008 at 4:18 pm
4Open ended questions are fantastic. My favorite is this:
“What is important to you in choosing a [insert product or industry]?”
Let them talk and talk. When they get done, say:
“What else?”
Top Sales Blog
December 21st, 2008 at 11:13 am
5Thanks for the reminder on how you can talk yourself out of a sale. Most salespeople simply do not realize this. Good read.
Thanks for the contribution to the sales community,
Will Fultz
Nick Moreno
January 5th, 2009 at 2:51 pm
6I know what mean about selling in New Your City. I was born in Brooklyn and my first sales territory was one single building… The Empire State Building! I was smart enough to start at the top and take the stairs down.
“Sales” is truly about listening so you need open-ended questions to get your prospect talking. Too many sales reps start thinking about what to say next when a prospect starts talking. You can’t be listening if you are thinking about something to say. Listening is a critical sales skill.
Nick
Drew
January 7th, 2009 at 8:53 am
7I think your post makes sense, however…. starting with a question of “Can you…” isn’t necessarily always “doom and gloom.” If you say “can you elaborate for me on your past experience with XYZ Company,” 99% of the time, people are going to go on and give you examples. I know the “Can you…” question can be answered with a simple and quirky “yes” or “no” but people aren’t that rude. At least not the ones that I’ve worked with anyway. They will answer the question when asked.
Not to mention… if you just say- “Elaborate for me on your past experience with XYZ Company…” you’re not asking a question… that’s a statement.
Overall, I like your approach… I just think you’re underestimating your clients.
Peter Watts
February 19th, 2009 at 6:08 am
8Hi Guru
You are absolutely right on this. Open-ended questions are the key to success. They get people talking, and they put the customer at the center of the discussion.
It’s an interesting question about why salespeople default towards closed questions. Do you think it could be because these questions feel safer for them? Less threatening? Less invasive?
Thanks for a great article
I’m going to be a regular reader from now on.
Best regards
Peter
Sharon Wilson
March 4th, 2009 at 4:30 pm
9Great post. It’s imperative to get the customer talking. Customers need to feel that we can do something for them, not what they can do for us.
Sales Tips And Techniques
April 18th, 2009 at 10:28 am
10Spot on – asking open ended questions and listening actively will not only provide you with information needed to make the sale, but will also build rapport. Great stuff.
Mike Bramble
May 1st, 2009 at 1:02 pm
11A lot of focus on questions lately, and rightfully so it seems. I just saw that Dave Kahle was featured on the Salesopedia blog talking about questions, too.
Cheryl
June 25th, 2009 at 8:27 pm
12Great Post. Open ended questions followed by truly listening to your prospect is the key to being a successful salesperson.
KELLY KAPER
September 3rd, 2009 at 3:19 pm
13IM DOING OPEN ENDED QUESTIONS AND I WAS LOOKING FOR SOME EXAMPLES AND HELP ……………………. THANKS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Maria Sullivan
September 7th, 2009 at 1:07 am
14Great post!
Sales is all about listening. But I can see that sometimes this can be forgotten even by bigger firms or sellers. But on the other hand it is not easy to ask the right questions. Recently I also read a good post about this issue on another blog http://www.salesprofessionalblog.eu.
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